Complaint handling and dispute resolution - motor car traders

It is good business practice to have a defined process for handling complaints and resolving disputes.

Dealing with complaints professionally can help maintain trust in your dealership.

See tips on implementing a complaint handling system, and the benefits of having one, on Complaint handling.

Make a complaint about a motor car trader

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The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.