Centrelink forms and other supporting documentation can be submitted online.
Most Centrelink forms are available to complete online. Please check if the form is available online before completing a paper version.
Please Note: Files above 5 megabytes in size will not be able to be uploaded.
You are required to select one of the following document categories when uploading documents online. The following table shows examples of documents that fit in each category;
Forms issued by Centrelink. These documents contain a form number. For example;
SS293 - Relationship details
SS245 - Financial Information
Letter from Real Estate Agent
Letter from Employer
Employer Termination Advice
Tax Notice of Assessment
Bank Account, Loan documents
PAYG Payment Summary
Certificate of income from Overseas
Certificate of Residence Status
Letters from Foreign Governments or languages
Child Care Receipts
Letters to confirm care of children
Letter from Doctor/ Hospital
Medical Certificates (non-Centrelink issued)
Australian Birth Certificate
Document of Identity
Proof of Enrolment
Any documentation used to support a claim e.g. Bank Statements
Tax Notice of Assessment
Immunisation History form
Immunisation Exemption Medical Contraindication form
Immunisation Exemption conscientious objection form
Note: a Child Health record book is not acceptable proof of immunisation.
Certification from a Medical Practitioner
Notification from State or Territory Government confirming eligibility
If you cannot find the document you are looking for after selecting Centrelink Form, select this option to manually enter the document type.
The form number of most Centrelink forms can be found at the bottom left hand corner of the form.
Only the digits before the dot point (.) are required i.e. SU415
The following documents should not be lodged via the Document Lodgement Service:
Please see our Reporting fraud page at humanservices.gov.au for details on how to report a suspected fraud.
If you wish to make a complaint or compliment please see the Complaints and Feedback page at humanservices.gov.au
Forms or documents required by other government departments must be submitted directly to that department
You can upload the following file types online:
Most other file types (including Microsoft Word and Excel) have to be converted into PDF format before upload.
A maximum file size of 5 megabytes can be uploaded in any single file.
If your file has been converted to PDF format and is still larger than 5mb you will not be able to lodge the document online.
Any document submitted must be easily read and contain the full page in a single image. Please check each image carefully using the preview function to ensure they can be easily read before selecting the ‘submit’ button. If the document cannot be read we are not able to process your transaction.
The image quality will vary depending on the scanner or other device used however you must ensure that the file is within the file size limit (5mb). Images taken on a Smartphone or digital camera will generally be larger than documents that have been scanned.
If you are unable to access scanning facilities, you may still be able to create an electronic file by using the camera function on your digital camera, mobile phone or tablet.
You can then download the image to your computer using a USB connection or email the image to your computer ready to upload.
Students, Jobseeker and Families customers may also be able to take a photo using their smart phone and submit the electronic file through the relevant DHS Express Plus App available from the App Store or Google Play.
A document that contains multiple pages must be submitted as one document. Some scanners will combine multiple page documents into one image file, however depending on your scanner type or if you are using a camera this may need to be done manually.
The Upload Documents service will help you try and sort these files together by asking if you have any further files/pages to submit for a particular document. By saying yes, you can select all the relevant files and they will be merged automatically into a PDF for you.
If you reach the file limit whilst doing this, simply submit what you have and start the process again for the remaining files.
An easy way to combine images into one file is to put them into a word processing document such as Microsoft Word. You can either “Copy” and “Paste” the images into one document or use the “Insert” menu option. Please ensure that you only place one image per page and in the correct order. You then need to save the document in PDF format to a folder on your device (pc/laptop/tablet/phone) where you will be able to easily retrieve it.
Converting your file to PDF can help to reduce the file size without losing quality as well as making the file more secure and unable to be edited.
If using Microsoft Office (2007 or later), documents can easily be converted to PDF.
*If you are using a Microsoft Office (2007 or later) and the PDF or XPS option on the Save As menu is not available, an update can be downloaded from the Microsoft website
If you have an older version of Microsoft Office or are creating a PDF from a different file type, free PDF converters can also be found on the Internet.
Apple Mac users can convert files to PDF using Pages or Numbers by selecting the ‘Export’ option on the File menu.
You can also download apps to create PDF documents on your iPhone, iPad or Android device.
You can view any documents you have uploaded via the Document Lodgement Service by accessing the View Upload History service available on the Online Services Entry page under the Documents and Statements menu item.
All files that have been submitted to Centrelink via this service have been stored in the PDF format. If you want to view the file, select the file from the list, and open it using PDF reading software.
If you do not have a program that can read PDF’s, Adobe Acrobat Reader is available for free from their website.
If you would like to provide feedback or comments regarding the Document Lodgement Service, please direct all inquiries to dls.feedback@humanservices.gov.au.
