Written by Dana Getz + 1 other
Reviewed by Jacquelyn Kfoury Updated 03/13/2024
Dana Getz is an experienced content manager with more than a decade of publishing experience across various industries. She has spent the last several years covering home services, specializing in home warranty recommendations and helping consumers make informed purchasing decisions.
Jacquelyn Kfoury has more than 20 years of experience in the home services industry. She has expertise in consumer and commercial warranties, service contracts, claims processing, and repair fleet services. She began her career in telecom warranty management at Motorola before transitioning to S…
Constellation Home, formerly BGE Home Products and Services, has served the central Maryland area for 26 years. It’s accredited by the Better Business Bureau (BBB) and currently has an A+ rating. The company is unique from many home warranty companies in that it offers bundled protection plans, as well as plans that cover individual appliances and systems, such as water heaters or dishwashers.
While Constellation is a great option for many homeowners, we highly recommend buying coverage from Liberty Home Guard. It’s our top pick for its comprehensive coverage, trustworthy customer service, and positive customer ratings.
To help you pick the best plan for your home, we’ll discuss the various protection plans offered by Constellation, diving into the intricacies of each plan, coverage, cost, and policy features. Keep reading to determine if Constellation is the best home warranty option for you.
Our Top Pick Best Overall 35+ unique add-ons Workmanship guarantee No contract commitment $200 Off + 2 Months free + Free Roof Leak Coverage Best for Comprehensive Coverage Best for Comprehensive Coverage Flexible service fees Nationwide availability 50+ years of experience Labor Day Sale: 50% OFF Select Plans Best Value Best Value
Pros Doesn’t charge a service fee for HVAC or appliance service calls Offers plans for individual appliances and systems throughout your home Provides 24-hour emergency services
Cons Is only located in Maryland, while other provider are available in most states Doesn’t cover the cost of appliance or system replacement Charges a $75 fee if a non-emergency service call is performed outside of normal working hours
Constellation Home offers both Individual Protection Plans as well as bundled, Smart Service Plans. Individual Protection Plans offer coverage on a single selected appliance or system, such as a washer or refrigerator, while the Smart Service Plans cover a specific group of appliances and systems.
Constellation offers eight Smart Service Plans that cover a combination of appliances and systems.
Appliances Systems Comprehensive CoverageWhole House—This comprehensive plan covers your heating and air conditioning system, water heater, washer and dryer, refrigerator, range, and dishwasher.
Note: Customers can purchase as many Individual Protection Plans and Smart Service Plans as they want. When customers choose a Smart Service Plan, they also receive additional benefits such as 10% off any heating/air conditioning full system replacement, 5% off any water heater replacement, and 10% off any products for home improvements.
The cost of a Constellation warranty depends on the plan selected. For an Individual Protection Plan, pricing depends on the make and model of the appliance or system. You can request a free estimate on an Individual Protection Plan on the Constellation website.
You can view pricing for the Smart Service Plans below:
Water Line & Sewer Line
$5.95 each per month
Most home warranty companies require a service fee every time a technician comes to your home to address the system or appliance issue. With a Constellation Home warranty, a deductible isn’t required for any plan except the Electrical and Plumbing Package, which has a $50 service fee.
Since 2012, Constellation has been accredited by the Better Business Bureau (BBB) and currently has an A+ rating. They are very active and responsive on the consumer reviews site, resolving all complaints filed against them. As with many top-rated companies, Constellation has both positive and negative customer reviews. Here are a few BBB reviews from Constellation customers. (Note that the company changed its name from BGE Home to Constellation Home in 2022.)
Constellation has mixed reviews with some customers praising quick repair times, while others have experienced longer repair times due to part availability.
“I own several rental properties and have had BGE Home for years. With their HVAC service contracts, service has always been within 24 hours and repairs professionally accomplished. I have had no bad experiences with them at all.” — Paul R. on 11/18/2019
“Called BGE Home Monday a week ago that we had no heat—it’s a week later and still no heat. Said they will come tomorrow to put on the new part—shouldn’t have to wait a week.” — Martha H. on 10/22/2018
Though Constellation Home is a top-rated home warranty company, there are home warranty companies that may be a better fit. Compare this company to two of our recommended picks.
American Home Shield
First American Home Warranty
Get a free quote
Not available through This Old House
Smart Service Plans and Individual Protection Plans
3 + optional add-ons
2 + optional add-ons
Price per month
Discount on heating/air conditioning full system replacement
Offers roof leak coverage through its ShieldPlatinum™ plan
Covers items that have been improperly installed, modified, or maintained
Because plan pricing varies based on where you live, the type of plan you choose, and how large your home is, we recommend getting quotes from a variety of providers.
We give Constellation Home an 8.1/10. Although the home warranty company offers a variety of plans to cover your appliances and systems, the plans are pricey for what they cover.
Their most comprehensive plan, the Whole House Package, costs over $50 per month for coverage on eight appliances and systems—that’s more expensive than the industry average for similar coverage. However, Constellation does cut down the price of their service with a $0 service fee on most plans.
While offering a 24/7 emergency service to its customers, Constellation’s regular availability just doesn’t stack up to other companies, as they only allow non-emergency service calls Monday through Saturday from 7:30 am to 5:00 pm. They even reserve the right to charge a $75 fee if a service call is performed outside of normal operating hours.
Another disadvantage is that coverage is limited to nine counties within Maryland.
American Home Shield (AHS) is a veteran in the home warranty industry with over 45 years of experience. American Home Shield offers the ShieldSilver™, ShieldGold™, and ShieldPlatinum™ plans. There are also add-on coverage options available to increase your coverage. AHS is also available in 49 states nationwide, excluding Alaska.
Best for Comprehensive Coverage4.8/5 We grade all home warranty companies on the most important factors to homeowners such as coverage, value, trust, transparency, availability, and service. We account for 15 specific data points such as coverage caps, systems and appliances covered, monthly costs, service fees, sample contract availability, response time, claims process, and workmanship guarantee length to then calculate a score, created fully by our Editorial team.
