The processing time of the visa application and the printing of an approved U.S. visa vary in duration for each individual applicant. After attending the U.S. Consular Section interview, you may track the status of your visa application at https://ceac.state.gov/CEAC.
Customer service center agents are able to assist you via telephone, Skype or email.
For service in Portuguese:
Open Monday - Friday, 9:00 to 17:00 local time.
For service in English:
Open Monday - Friday, 9:00 to 17:00 local time.
Callers in the United States: +1 703 249 4687
Skype: To use Skype to speak to a customer service agent, add a new contact to your Skype account with the Skype name skype-br_1.
The customer service center CANNOT help you with the following:
The customer service center CAN help you with the following:
If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN.
Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. For additional information on visa application fee payments please see Visa Fees.
For all visa application fee payment issues, please Contact Us by sending an email to the following email address:
Note: Please provide a clear description of the issue and any evidence of payment to assure the efficient processing of your inquiry.
The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services.
Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a shipping number is still not available, please Contact Us by sending an email to the following email address:
Please visit Group Processing for Companies, Travel Agencies and Other Organizations to review the requirements for receiving “Group Processor” access.
If you have received “Group Processor” access and require assistance with website technical issues, MRV fee payments, or your login information (email and password) send an email to: Brazil.Visas@gdit-gss.com.
We cannot provide you any status updates regarding your application (NIV or IV) nor can we provide assistance on the DS-160 or DS-260 form.
Send an email to Brazil.Visas@gdit-gss.com, if you require assistance with:
Note: Please provide a clear description of the issue and screenshots to assure the efficient processing of your inquiry.
Please return to the home page of our website for all visa and appointment information.